ORDER PICK UP AT ROGERS PARK PROVISIONS fulfillment option

Order Pick-Up is currently only available to those who live in or near the north side of Chicago. This free fulfillment option is only possible because of a partnership with Rogers Park Provisions. This is the ONLY location we are offering this service - no other Provisions location or any other reseller are a part of this option.

 

The option is only available if your Zip Code for your SHIP TO address is within our designated boundary. It will appear as an alternate shipping method during checkout. If the option is not present then it is not available to you. We will work to increase this area based upon interest from our customers.

 

Your order will not be available until you receive an update email stating that your order is AVAILABLE FOR PICK UP. Do not contact Rogers Park Provisions before then, as they are unaware of your order until it is delivered to them. Pick Up times are limited to Rogers Park Provisions business hours. Their hours of business are subject to change and we are not responsible for those changes.

 

Your order will be fulfilled form J&L POGONOTROPHICS inventory and NOT from any inventory of our products that Rogers Park Provisions offers. They are NOT RESPONSIBLE FOR YOUR ORDER - do not request refunds, exchanges or changes to your order from their staff. ALL INQUIRIES CONCERNING YOUR ORDER'S CONTENTS IS TO BE WITH J&L POGONOTROPHICS.

 

The order will be delivered to Rogers Park Provisions in a sealed bag or box with only your last name and order number visible on the package - to protect your privacy. If the package has been opened, please inspect and report to us this issue. You may need to supply proof of identity, so have an ID or your order confirmation ready.

 

WE CANNOT GUARANTEE same day availability of your order! Orders placed Friday through Sunday will be available the following Monday at the earliest. Orders placed by noon Monday through Thursday may be made available after 4:00PM on the day of order if all items are currently available and there are no custom orders or gift sets as part of the order. We do not schedule or plan weekend drop offs of orders. Our order fulfillment hours are Monday through Friday 10am - 3pm, excluding holidays and special events.

 

Orders will be filled in full - no partial orders. Backorders and custom items will delay availability of the entire order.

 

Once the product is ready for pickup it is entirely up to you to retrieve your order during Rogers Park Provisions business hours. If your order is not picked up within 7 days we will accept your order back into stock and refund your purchase minus a 10% restocking fee to cover the costs of our inconvenience. If you are unable to pick up your order within that time please notify us through Facebook messenger or email stating that you will be delayed and give us a date you will be able to pick up your order. We will work with Rogers park Provisions to ensure your order is secure until you are able to pick it up within a reasonable period of time.

 

This option can only continue at the will of Rogers Park Provisions and can cease at any time. Please respect their staff and their store when retrieving your order. If there is an error in your order, IT IS NOT THEIR FAULT! Please do not take out any aggressions on them.

 

We wish for you to continue to enjoy this added convenience that we can offer. In time we may end this option if a better means becomes available. While visiting Rogers Park Provisions take the time to browse their selection of eclectic gift items, food, wine and liquor.

J&L Pogonotrophics LLC

Chicago, IL 60626

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